If the consumer is not satisfied with the manner in which the Seller has handled his complaint or believes that the Seller has violated his rights, the Buyer has the right to contact the Seller for redress. If the Seller responds to the consumer’s request pursuant to the previous sentence or does not respond to such a request within 30 days from the date of its dispatch to the consumer, the consumer has the right to file a motion to initiate alternative dispute resolution under § 12 of Act no. 391/2015 Coll. On Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts, as amended. The relevant subject for alternative resolution of consumer disputes with the Seller is the Slovak Trade Inspection Authority (contact can be found https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi), or another relevant authorized legal entity registered in the list of entities for alternative dispute resolution maintained by the Ministry of Economy of the Slovak Republic (the list is available athttp: / /www.mhsr.sk/, or directly at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov- Thedispute
buyer shall have the right to choose which of the above ADR entities to apply, and the buyer may use the online dispute resolution platform available at http: // ec to submit an alternative dispute resolution proposal to his consumer. europa.eu/consumers/odr/, or directly at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage. which in concluding and performing the contract of exit is in the position of a consumer. Alternative dispute resolution only concerns a dispute between the consumer and the Seller, arising from the consumer contract or related to the consumer contract. Alternative dispute resolution only applies to distance contracts. The ADR entity may reject the proposal if the quantifiable value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating ADR up to a maximum of EUR 5 including VAT.
All other information regarding alternative dispute resolution between the Seller and the Buyer – consumer arising from the Purchase Agreement as a consumer contract or related to the Purchase Agreement as a consumer contract is provided on the website of the Ministry of Economy of the Slovak Republic www.mhsr.skand in Act no. 391/2015 Coll. On Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts, as amended.